If your order isn't right, we'll make it right
If your order doesn't match the design you approved, arrives damaged, or the printing isn't up to our standard, tell us within 14 days of receiving it. We'll reprint it, replace it or refund it.
How to let us know
- Get in touch. Email orders@tshirtworkshop.com.au or call (02) 4244 0704 (Monday to Thursday 9am to 5pm, Friday 9am to 4pm) with your order number and a photo of the problem.
- We take a look. We'll check it and come back to you with the next step.
- We put it right. A reprint, a replacement or a refund. If we need the items back, we'll arrange the return and pay for it.
What the promise doesn't cover
- A change of mind, or a size chosen by mistake. Our size guides and our team can help before you order.
- Spelling, names, numbers or other mistakes in a design you approved, or that we treated as approved after 48 hours without a reply.
- Low-resolution artwork we flagged before printing, where you asked us to go ahead.
- Colour differences between screen and fabric of up to 10%, and differences in print size or position of up to 2 cm.
- Everyday wear, a little shrinkage in the wash, or damage from not following our care instructions.
- Faults in a garment you supplied yourself. If our printing on it isn't right, the promise still covers that.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our Print Promise is in addition to these rights. Our terms and conditions and care and returns have more detail.
